FAQ

  • Check in time is 14:00/02:00PM (UTC+8).

  • Check out time is 12:00 Noon (UTC+8).

  • Kindly inform us if you'll be arriving after 18:00/06:00PM to avoid forfeit of reservation.

  • Max of two (2) children ages 10 years old and below are allowed free of charge with the existing amenities in the room.

  • Children above 10 years old are considered full-paying adults.

  • All rooms are non-smoking.

  • Valid government IDs and Security deposits will be requested upon check in and refunded net of incidentals upon check out.

Cancellations & Refunds

Unguaranteed reservations will be automatically forfeited within seven (7) days from the receipt of Invoice.

Booking cancellations made seven (7) or more days prior to arrival date/stay date will not incur any charges.

Cancellations made six (6) days prior to arrival date/stay date will incur a one (1) night charge.

For cancellations within thee (3) days prior to arrival date/stay date will incur a 100% charge for the entire period reserved or total stay amount.

No shows after 18:00 are charged a 100% for the entire stay duration and are non-refundable, non-transferable, and non-convertible.

If your reservation dates fall on peak season, a 100% charge for the entire period reserved will be incurred regardless of when the cancellation is requested. 

If payment for the reservation was made using a credit card, any refund the hotel provides will be subject to a 5% charge to cover bank fees and other costs.